0

I am sideloading a dev package on windows 8.1 and on Windows 10. On Windows 8.1 The app crashes as soon as it launches

Faulting application name: XXXX.exe, version: 1.0.0.0, time stamp: 0x54bd196d Faulting module name: twinapi.appcore.dll, version: 6.4.9879.0, time stamp: 0x54585458 Exception code: 0xc000027b Fault offset: 0x0000000000042bff Faulting process id: 0x1d18 Faulting application start time: 0x01d0359c520d8180 Faulting application path: C:\Program Files\WindowsApps\XXXXX\XXXXX.exe Faulting module path: C:\Windows\System32\twinapi.appcore.dll Report Id: 8fee8d71-a18f-11e4-830a-0050b662bf5b Faulting package-relative application ID: App

And on Windows 10 it does not install saying

error 0x80070020: Creating file \?\C:\Program Files\WindowsApps\XXXXX\Assets\SplashScreen.scale-100.png failed.

Any pointers to the solution would help

Ramya
  • 561
  • 1
  • 4
  • 25
  • capture a crashdump of the exe with procdump from sysinternals (procdump -ma -i C:\dumps) and analyze it with Windbg: http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-64-Windows-81-Store-App-Crash-c000027b – magicandre1981 Jan 22 '15 at 06:14
  • were you able to debug the crash? – magicandre1981 Jan 28 '15 at 16:57
  • How to get the .cab file? I am installing this on a testers device by running it through powershell – Ramya Feb 04 '15 at 11:43
  • run the procdump command on the PC/tablet where you get the crashes. This configures Procdump as Postmortem debugger and creates dumps in C:\dumps. Open the dmp files from C:\dumps in Windbg – magicandre1981 Feb 05 '15 at 06:25
  • these crashes are happening on devices which are not in my control so all I can do is ask the particular person to share the crash dump with me. Is there any way which they can get the crash dump or .cab file and share? – Ramya Feb 05 '15 at 07:13
  • ask the person to use procDump to generate the dumps. The person should compress the dumps as zip/RAR/7z, upload it to OneDrive and send you the link. Downlaod the compress file, expand it and open the dmp with Windbg. – magicandre1981 Feb 05 '15 at 16:46
  • did the person generate the dmp file? Were you able to fix the issue? – magicandre1981 Feb 16 '15 at 16:49
  • I uploaded the app on store and can get the exception report from there now :) thnks – Ramya Mar 24 '15 at 06:34

0 Answers0