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552 questions
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16 answers

What service do you use for music on hold?

This may not be a sysadmin question for some, but it is definitely a hurdle I have to jump as the sysadmin for my company. We recently rolled-out a company wide VoiP system (Switchvox, to be exact) that has come preloaded with some royalty-free…
Russ Warren
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Is there a Mercurial admin web frontend?

Something like Bitbucket (of course much less feature-rich). It must be able to hold multiple repositories, and be private (i.e. if you don't login, it doesn't show you anything). It should be able to run on a Linux server, and if it's also easy to…
o0'.
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4 answers

Legal IT documents

I have been wondering this past week because my big boss told me to start keeping track of all the things I have fixed, how to fix them, etc. Which is reasonable and have been doing anyway. But then a related question came to mind. What kind of…
Tablemaker
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19 answers

Difference between home-use and office-use laptops

I'm looking for some ammunition for upper management. One of the things I get asked on a regular basis is... "How come the laptops we buy for the office are so expensive when I can get a cheap from Best Buy." So some of my standard answers…
Dayton Brown
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3 answers

How to restructure this small IT Department?

Through these last 2 years, my brother and I have been in charge of our family company's "IT department". We can't dedicate all of our time to this, because we are in college and we also have some projects and stuff to do. Our department's…
user78607
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19 answers

What is the best resource for really understanding Linux deeply

I have been a Linux user on and off for many years. Recently, I have been using it daily. I am looking for suggestions for media; commercial books, free information, online videos etc that will help me to understand the OS at a much deeper level.…
Stuart Woodward
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13 answers

"Organizational issues" -- sore spots of IT?

Is it common for "organizational issues" (such as politics, organizational inertia, and selective hearing -- think Dilbert) to cause more IT problems than computers and servers do? Likewise, is it common for one's employers to not really know what…
Name Withheld
10
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9 answers

Is it common for upper management to show an inherent lack of trust towards system administrators?

It sometimes appears that any first-round decisions made are met with distrust, as if they (admins) were trying to somehow undermine the company. I would understand a bit of kick-back, to ensure that "IT people" have thought through all of the…
anonymous coward
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10 answers

What requirements does an IT department work space need?

i need to provide a list of workspace requirements to the IT director for my network operations team. So far I got Secure workspace - so nothing gets stolen and people cant come up to us asking for support (they need a ticket from the…
Rob
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23 answers

What do you call the main component of a computer system?

What do you call the main component off your computer system. I am talking about the case plus all the guts (motherboard, cpu, hard drive, video, etc) minus the peripherals (video, mouse, keyboard). Frequently I hear people call use words to…
Zoredache
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5 answers

Web Based (and Encrypted) Password/License/Etc Database

Looking for a system to store the many credentials I use as a consultant/contract programmer. While I know I could use KeePass or similar for desktop use, or something like PassPack for web based (client side encryption) password storage, even…
Tim Lytle
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6 answers

Are there any well known anti-patterns in the field of system administration?

I know a few common patterns that seem to bedevil nearly every project at some point in its life cycle: Inability to take outages Third party components locking out upgrades Non uniform environments Lack of monitoring and alerting Missing…
ojblass
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11 answers

What metaphors have you used to convey complex technical terms to the layman or beginner?

As sysadmins, we are constantly forced to convey complex technical terms and situations to the layman or beginner. I was just wondering what metaphors each of you may have devised to describe things we may see every day. For instance, remember the…
GregD
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13 answers

Should a sys admin backup important data in anyway he can, even if he disagrees with the backup strategy?

Recently, one of the main file servers at our company failed. It was using a 4 disk RAID array, but apparently 3 of the disks died, and all the data on the server has been lost. Speaking to the sys admin, he says that he has been warning the upper…
Rick
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1 answer

webbased employee work schedule

I'm looking for a solution to organize the work shifts of a department like this: 15 employees with each has a different number of hours to work Monday-Friday, 6:00-22:00 always one or more employees on shift overlapping shifts self-organization:…
user8602
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