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Questions tagged [request-tracker]

Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.

Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration. It is written in Perl and runs on Linux and *nix type systems. It supports MySQL, Postgres, and Oracle as back-end databases. The primary interface is web-based and most functions can also be accessed via email. It is commercially supported by Best Practical Solutions.

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Track IP Adress login RDP when shutdown happen

Today I arrived at the office of an client and the Hyper V server was turnoff. In the Windows Event log is register that the admin user has send a shutdown command. I'm not the only one that has access to this user. How can I find out from what IP…
Daniel Camara
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Request Tracker and msmtp multiple accounts

I have Request Tracker 4.4 succesfully set up to use msmtp to send emails using account "support@domain.com" (used this manual: https://rt-wiki.bestpractical.com/wiki/Msmtp). But, I need to send mail from "support-comment@domain.com", too. I'm…
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Request Tracker and msmtp error (RETURNED 78)

I have Request Tracker 4.4 up and running. Sometimes email messages that it sends are going to spam. So I decided to use msmtp to send messages through SMTP with authentication. I used this manual: https://rt-wiki.bestpractical.com/wiki/Msmtp Actual…
real_sm
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Postfix with external SMTP

I'm trying to install Request Tracker and configure it to use an external SMTP server to sent mail notifications. I've already put postfix to send emails using this tutorial, but it keeps sending then as apache@mail.com or root@mail.com and not…
Leandro
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Trying to Run RT(Request Tracker) on a mail Server (Zimbra), problems with web server?

I have installed zimbra and I am using it as my mail server. However I wanted to also install request tracker, so that the server could be used for admin and my other server purely as a web server. Zimbra is working 100%, however when I install…
tread
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How do I cache request-tracker4?

I've been using request tracker v4.0.8, over a relatively high latency internet connection, and I noticed that many (all?) of the supposedly static resources (css, javascript, images) are located in a /NoAuth/ directory. The CSS and javascript for…
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request tracker 4 running standalone and number of child processes

I'm running request tracker 4 standalone, which means with not any http server in front. My problem is that once I launch the server as in: /usr/bin/perl -w /usr/share/request-tracker4/libexec/rt-server --port 80 Suddenly it creates a bunch of child…
unkown
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Active Directory user cache in Request tracker

I have installed Request tracker v 4.0.8 and recently I have integrated it with Active Directory 2008 using the link: How to integrate request tracker 4.0.8 with active directory 2008 server and it works. But I have encountered with one strange…
FELDAP
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How do I configure MSMTP such that it will work with Request tracker?

I have installed Request tracker v4.0.8 in CentOS 6.2 system using [this documentation](http :// harbot. me/2012/05/22/how-to-install-request-tracker-4-0-5-in-centos6/). I'm using msmtp for outgoing email. msmtp works in command line and I get…
FELDAP
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Cannot send email outside of network using Postfix

I've set up an Ubuntu server with Request Tracker following this guide (the section about inbound mail would be relevant). However, while I'm able to send mail to other users within the network/domain, I cannot seem to reach beyond - such as my…
infmz
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Is it possible to keep track of whois requests of a domain?

I'm interested in a domain, and want to buy it cheap. Is it possible that I worsen my position in the discussion in the deal if I check it regularly with whois requests ? Is it possible to show how many times somebody checked a domain whois records…
kissgyorgy
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Apache fails to load suddenly

i have debian lenny, which is behind a firewall that redirects ports from one server/ipAdress to my server. I have apache working with request tracker, trac, phpmyadmin, mysql. It sudenly stoped working and im looking at the logs but can´t quiet…
Ernest
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how to install requestracker 3.8 on debian-lenny with aptitude?

i want to install Request tracker on my debian server, i want to do it through aptitude, is this posible ? i try to add de backports to the source list following this tutorial: http://requesttracker.wikia.com/wiki/DebianInstallGuide , however i get…
Ernest
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RequestTracker on Ubuntu 10.10 server. Apache won't start

Having issues getting RT to run on Ubuntu. I followed the steps here but am running into a problem where apache doens't start after pasting in the following lines in the sites-available/default file. Include…
Dayton Brown
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DKIM and Request-Tracker Headers

I have a domain that sends two different types of emails: ones that are created via automated processes like notifications that go out to users, and ones that are generated from Request Tracker (the ticket system). We set up DKIM awhile back and I…
futureal
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