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Questions tagged [polycom]

25 questions
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Polycom phone not requesting DHCP offer

My Polycom IP550 phone is not requesting the DHCP address that my windows 2012 server offered it. I have done a wireshark capture on a mirrored port on our switch and you can see that the phone is doing the discover phase of the DHCP cycle and the…
Systems Party
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Polycom VOIP phone seems to mask the secondary device's MAC address from a Cisco switch

When I have a Polycom VOIP phone plugged into a Cisco switch and a laptop plugged into the Polycom phone I get the following. 1) The phone goes into the voice VLAN as expected. 2) The laptop goes into the data VLAN as expected. 3) When I run show…
Boris Epstein
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Polycom VVX phones automatically logging off Lync 2013

I've got a bunch of polycom VVX sries phones logged in to Lync 2013 using PIN authentication. Everything worked fine, then suddenly several phones spontaneously logged out automatically. Re-keying in the same pin logged the phones back in again.…
FuzzyWuzzyBear
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How to specify TFTP server in DHCP settings?

We have a Windows Server 2012 and I want to run a dhcp server on this machine for the network. In a linux dhcp server I can specify the tftp server and my polycom phones will pick up the directory and know where to fetch their configuration…
bgmCoder
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Polycom CX500 Lync Phone Edition consistently failing to sign in

I have configured a Lync system which is successfully working with the Lync windows client. I followed the instructions at http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/ and was able to successfully configure…
Tass
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Setting Polycom device.net options in the config file

I have several hundred Polycom SoundPoint IP phones and I need to make a config change to them. I would like to effect this config change through the XML config files that are loaded when the phone boots. I have found what the options are that I…
Kirk
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Setting up a polycom voip phone that's already configured with it's sip.id

I Work for a call center but I'm moving out of the city, the boss gave me my phone that I use at work. Now will the phone automatically configure it's self to the network once I plug it in or do I have to do something special in order for it to…
Jeremy Morgan
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Setup wiped Polycom phone without SIP server

I'm troubleshooting a Polycom SoundPoint IP 550. I have wiped the hard disk of the phone (via a menu option) and now it's stuck in a reboot cycle. Apparently the only way to setup the firmware of the phone is to use a boot server. Does anyone know…
Justin
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VOIP phone working intermittently

I'm having problems with my Polycom VVX400 phones. It's the first time i've configured them to work with Aircall.io, our SIP provider. I have them registered just fine and I can make calls, but when I dial it, it rings and works once (I can hear and…
Samuurai
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Proper Configuration of Cisco Router for Video Conferencing

I am looking for help configuring a Cisco 861 Router to allow for video conferencing endpoints to connect. I've gotten to the point where I can place and receive calls but cannot receive video on the endpoint behind my 861 router. I am using a…
Scott B
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